RenoAdvisor - Start planning your renovation with expert help

Privacy Policy

Effective Date: May 20, 2025

Thanks for using RenoAdvisor to kickstart your renovation!

This Privacy Policy explains what personal and other data we collect through www.renoadvisor.com, (the “Site”), our mobile applications (“Apps”), and any products and services we offer (collectively the “Services”), how we use and share that data, and your choices concerning our data practices. This Privacy Policy forms part of our website Service Terms, which are available at: www.renoadvisor.com/service-terms.

By providing us with your personal data when visiting or using the Site, Apps, or Services, you agree to the data practices described in this Privacy Policy. If you do not agree to these practices, please do not access or use the Site, Apps, or Services. Before you submit any Personal Data (as defined below) through the Site, Apps or Services, please review this Privacy Policy carefully, and contact us if you have any questions.

Information We Collect

Personal Data

When you visit, use or interact with the Site, Apps, and Services, request information concerning products or service offerings, contact us with inquiries or create an account to access the Site, Apps, or Services, we collect information you give us that alone (ex., your name, phone number, email address, property address, mortgage information, and information related to your business), or in combination with other information could be used to identify you, including your voice or audio data, photos, videos or other images of your home, renovation space, and surrounding environments (collectively, “Personal Data”).

Information We Receive Automatically From Your Use of the Site and Apps

When you visit, use or interact with the Site, Apps, and Services, we may receive certain information about your visit, use or interactions that alone cannot identify you. For example, we may monitor the number of people that visit our Site or download the Apps, peak hours of visits to the Site, interactions with the Site and/or Apps such as taps and clicks, which page(s) are visited on our Site, the domains our visitors come from (e.g., google.com, bing.com, etc.), and which browsers people use to access and visit our Site (e.g., Chrome, Internet Explorer, etc.), broad geographical information, and Site and Apps’ navigation patterns. In particular, the following information may be created and automatically logged in our systems:

Log data. Information (“Log Data”) that your browser or device automatically sends whenever you visit the Site or use the App. Log data includes your Internet Protocol (“IP”) address (so we understand which country you are connecting from when you visit the Site or use the Apps), browser type and settings, the date and time of your request, and how you interacted with the Site or Apps. Log Data may also include diagnostic information, such as crash logs and performance data.
Cookies, Pixel Tags and other technologies. Information from cookies, pixel tags and/or other technologies. Please see the Cookies section below to learn more about how we use cookies and other technologies.
Device information: Includes name of the device, the device identification number, operating system, and browser you are using. Information collected may depend on the type of device you use and its settings.
Usage Information. We collect information about how you use our Site and Apps, such as the types of content that you view or engage with, the features you use, the actions you take (such as taps and clicks), and the time, frequency and duration of your activities.

Cookies

In operating the Services through the Site or Apps, we and the third party service providers we employ may use a technology called "cookies." A cookie is a piece of information that the computer that hosts our Services gives to your browser when you access the Services. Our cookies help provide additional functionality to the Services, including helping us analyze Services usage more accurately. For instance, our Site may set a cookie on your browser that allows you to access the Services without needing to remember and then enter a password more than once during a visit to the Site. On most web browsers, you will find a "help" section on the toolbar. Please refer to this section for information on how to receive notification when you are receiving a new cookie and how to turn cookies off. We recommend that you leave cookies turned on because they allow you to take advantage of some of the Service features.

When you visit the Site, download and use the App, or view one of our emails, we may use pixel tags or “clear” gifs to track links and/or similar technology to note some of the pages you visit on our Site or areas of the Apps you visit, and to personalize your experience. Pixel tags are a technology similar to cookies that can be embedded in online content, a mobile application, or within the body of an email for the purpose of tracking activity on websites (for example, to know when content has been shown to you), or to know when you have viewed particular content or a particular email message.

Analytics and Tracking Technologies

We may, and we may allow third party service providers to, use cookies (as noted above) or other tracking technologies (e.g., Google Analytics), to help us understand your use of our Site, the Apps, and collect information about your browsing and other activities over time and across different websites and Apps. For more information on how Google uses this data, click here.

Aggregated Personal Data

In an ongoing effort to better understand and serve the users of the Services either through the Site or Apps, we may conduct research on its user demographics, interests and behavior based on the Personal Data and other information provided to us. This research may be compiled and analyzed on an aggregate basis, and we may share this aggregate data with its affiliates, agents and business partners. We may also disclose aggregated user statistics in order to describe our products and services to current and prospective business partners and to other third parties for other lawful purposes.

How We Use Your Information

We use Personal Data and other information for the following purposes:

To provide you with the Services and related user support, including communicating with you as necessary in connection with your inquiries concerning product or service offerings through RenoAdvisor or any of the affiliated entities jointly providing RenoAdvisor product or service offerings;
To market the Services, and the products and services of any company in our corporate family and our business partners, to you;
To respond to your inquiries, comments, feedback, or questions;
To send administrative information to you, for example, information regarding the Services, and changes to our terms, conditions, and policies;
To analyze how users interact with our Services so we can provide, maintain and improve the content and functionality of the Services;
To prevent fraud, criminal activity, or misuses of our Services and to ensure the security of our IT systems, architecture and networks;
To comply with legal obligations and legal process and to protect our rights, privacy, safety or property, and/or that of our affiliates, you or third parties;
To conduct and publish market research, e.g., consumer surveys, polls, statistics etc.;
To publish user-generated content for use on our Site or Apps, social media, or other marketing-related platforms.

No mobile information will be shared with non-affiliated third parties/affiliate marketing partners for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Marketing

We may use your Personal Information to contact you in the future to tell you about products or services we believe may be of interest to you. If we do, each marketing communication we send you will contain instructions permitting you to “opt-out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.

We use web beacons to tell when a user is redirected to the Site because of an advertisement that we ran on search results or social media was clicked on or otherwise interacted with and to better target our advertisements (known as “retargeting”). Our service providers may track Site visitors and App users across multiple websites and social media services to retarget Site visitors and App users. Users logged in to search or social media programs may be tracked by service providers who track such users across multiple websites and who may disregard the privacy settings in your web browsers.

Aggregated Data

We may aggregate the information that we collect and use such aggregated data for commercial, statistical and market research purposes, including sharing it with affiliates, third parties and business partners. This data may include general location information (city, state) derived from your IP address or, if authorized, from the GPS of your mobile device; this data will never include specific location information.

Sharing and Disclosure

Except for mobile information, we may share personal information with certain third parties without further notice to you unless required by law in the following circumstances:

Business Transfers. As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution, bankruptcy, or similar event, Personal Data may be part of the transferred assets.

We may also share your Personal Data with our affiliates for business purposes, including marketing, as described in this Privacy Policy.

Business Partners. We may share your information with our affiliates and business partners, such as the lenders, contractors, architects, appraisers and other third parties.

Agents, Consultants, Vendors, and Service Providers. Like many businesses, we sometimes hire other companies to perform certain business-related functions. Examples of such functions include mailing information, maintaining databases and processing payments. When we employ another entity to perform a function of this nature, we only provide them with the information that they need to perform their specific function.

Legal Requirements. We may disclose your Personal Data if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) prevent fraud, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) protect against legal liability.

Your Choices

You may visit the Site without completing our forms or actively submitting your Personal Data. However, if you choose not to provide any Personal Data, you will not be able to receive information concerning the financial products offered by our business partners, or otherwise engage with the Services.

Children

The Services are not intended for children who are under 18 years of age and we do not knowingly collect Personal Data from children under the age of 18. If you are under 18 years of age, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy. If you believe we have collected information from a child who is under the age of 18, please contact us and we will endeavor to delete the information.

Your California Privacy Rights

Do Not Track Signals. Our Site currently does not respond to "Do Not Track" (DNT) signals and operates as described in this Privacy Policy whether or not a DNT signal is received. If we do so in the future, we will describe how we do so in this Privacy Policy.

Third Party Marketing. California Civil Code Section 1798.83 permits users of our Site that are California residents to request the categories of Personal Data we disclosed to third parties for their direct marketing purposes in the year preceding the request, the names and addresses of such third parties, and, in certain circumstances, examples of the products or services marketed by such third parties. These requests may be made once per year. To make such a request, please contact us as indicated below.

Vermont Residents

If you live in Vermont, we will share information only as permitted by law. We will not share your personal information with nonaffiliates for their marketing purposes, unless you authorize us to do so. We will not share consumer report information about you with joint marketing partners or with affiliates, except with your consent or to the extent otherwise permitted by law.

Links to Other Websites

This Privacy Policy only applies to information collected by us through our Services on the Site or the Apps. The Services may contain links to other web sites, apps or online services not operated or controlled by us ("Third Party Sites"). The policies and procedures described here do not apply to Third Party Sites. By providing links to Third Party Sites or services we do not imply that we endorse or have reviewed such websites or services. We suggest that you contact those sites directly for information about their data practices and policies.

Security

You use the Services at your own risk. We use commercially reasonable precautions, including technical and administrative measures, to protect your Personal Data from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or e-mail transmission is ever fully secure or error free. In particular, e-mail sent to or from us in connection with the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via the Services or e-mail. Please keep this in mind when disclosing any Personal Data to us via the Internet.

Changes to this Privacy Policy

From time to time we may make changes to this Privacy Policy. We reserve the right to update or modify this Privacy Policy at any time and from time to time without prior notice. When we do, we will post the updated version on the Site and the Apps. Please review this policy periodically, and especially before you provide any Personal Data. This Privacy Policy was last updated on the date indicated above. Your continued use of the Services through either the Site or Apps after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.

Contact Information

Please feel free to contact us if you have any questions about this Privacy Policy or information practices:

Mail: 2093 Philadelphia Pike, #8855, Claymont, DE 19703
Telephone: 1 (855) RENOFI-1 (1-855-736-6341)
Email: [email protected]