Service Terms

Effective Date: May 20, 2025

Thanks for using RenoAdvisor to kickstart your renovation!

The terms and conditions below (“Service Terms”) govern your access to and use of www.renoadvisor.com and related services and applications, including the mobile app, offered by RenoFi, the provider of RenoAdvisor (including any new features and applications, collectively the “Services”). Please read these Service Terms carefully. You agree to these Service Terms when you visit, access or use the Services. Do not continue to visit, access or use the Services if you are unwilling or unable to be bound by the Service Terms.

Privacy Policy & Additional Terms and Policies

When using the Services you are also subject to the RenoAdvisor Privacy Policy, which describes what information we collect about you, how we use that information internally, and the circumstances and third parties that we may disclose that information.

RenoAdvisor does not sell your personal information.

Additionally, you may be subject to any additional terms, conditions and policies applicable to certain or new features or components of the Services, which will be posted on the Services from time to time, including but not limited to:
SMS Terms & Conditions
Consent to Electronic Records and Signatures
Binding Arbitration Agreement

Arbitration Agreement

PLEASE READ THESE SERVICE TERMS CAREFULLY, AS THEY CONTAIN AN BINDING ARBITRATION AGREEMENT WHICH REQUIRES (WITH LIMITED EXCEPTIONS) THAT YOU SUBMIT ANY CLAIMS YOU HAVE AGAINST US TO BINDING AND FINAL ARBITRATION, AND FURTHER (1) YOU WILL ONLY BE PERMITTED TO PURSUE CLAIMS AGAINST RENOFI ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, (2) YOU WILL ONLY BE PERMITTED TO SEEK RELIEF (INCLUDING MONETARY, INJUNCTIVE, AND DECLARATORY RELIEF) ON AN INDIVIDUAL BASIS, AND (3) YOU ARE WAITING THE RIGHT TO GO TO COURT AND HAVE ANY DISPUTE HEARD BY A JUDGE OR JURY.

Certain Definitions

“RenoAdvisor”, “we”, “us”, and “our” refer to the RenoFi family of companies, including without limitation Renovation Finance LLC, Renovation Technologies Holdings Inc., and Cottage Technologies, Inc. that are collectively providing the RenoAdvisor Services.

“User” is anyone who accesses, browses, crawls, scrapes or in any way uses any of the Services, including homeowners, contractors and other users of the Services. The terms “you” and “your” refer to you as a user of the Services.

“User Content” is any text, information, data, images, video, software, code, music, sound, photographs, graphics, messages or other materials that you submit or transmit to or through the Services, and includes any ratings or reviews you provide about the Services.

“Upload” refers to any action to upload, post, publish, display or similarly transmit to or through the Services.

“Software” is the technology and software underlying the Services or distributed in connection therewith, and are the property of RenoFi, its affiliates and its partners.

Changes to the Service Terms & Services

We may change or modify all or any portion of these Service Terms from time to time by posting revised Service Terms on www.renoadvisor.com. Refer to the “Effective Date” at the top of these Service Terms for the date on which these Service Terms were last changed. The new Service Terms will be effective immediately upon posting on the Effective Date indicated at the top of the new Service Terms and will apply to any continued or new use of the Services on and after that date. Your continued access or use of the Services after changes to these Service Terms are posted constitutes your consent to be bound by the Service Terms, as amended.

We may change the Services or any features or components of the Services at any time, and we may discontinue the Services or any features or components of the Services at any time, and we are not in any way liable to you for any modification, suspension, termination, or discontinuation.

RenoAdvisor Services

Consultation Services

RenoAdvisor is a professional service designed to provide guidance, recommendations and consultation services to homeowners during the initial planning phase of a residential renovation project, and to assist in locating appropriate professional tradesmen to complete the renovation services work. The RenoAdvisor services consist of a series of interviews to learn more about the renovation plans and scope, and personalized guidance and recommendations on cost estimates and budgets, timelines, and action items needed to start the renovation project. RenoAdvisor uses artificial intelligence to provide its services.

Cost Estimates and Financing Options

The RenoAdvisor services and recommendations may include renovation cost estimates. Cost estimates are preliminary and for illustrative purposes only. RenoAdvisor prepares the cost estimate based on internal and external data but such data may not be complete or free from errors. RenoAdvisor may consult a network of contractors to help prepare the cost estimate but this cost may not reflect the price at which the contractor you select will perform the work.

The cost estimates are based on current market conditions and our understanding of your requested level of finish, and are reflective of the initial design concepts you identified. Your actual project cost may be higher or lower than the cost estimate, and will be different if you change the scope of work, level of finish, and/or other elements of the renovation project. Cost estimates do not include the costs that may be required to obtain architectural, structural engineering and/or additional construction/building plans that meet requirements for your locality, permits needed for your project and locality, and other costs not directly related to the elements of the design plan.

Cost estimates may also include information on potential financing options; financing options are presented by licensed mortgage brokers, Renovation Finance LLC or Renovation Technologies Holdings Inc. (collectively, “RenoFi”). Please read the “Relationship with RenoFi” section for more information.

Renderings, Drawings, and Design Plans

RenoAdvisor may, or with the assistance of third party services, provide initial renderings, drawings, and/or design plans that provide visual depictions or points of reference to assist in developing guidance, recommendations and consultation services for the renovation project, and may engage spatial planning designs experts to help provide such spatial design plans. Note, any spatial planning design experts so engaged are not licensed architects or certified/accredited interior designers, or general contractors. All renderings, drawings, or design plans are preliminary and conceptual. Renderings, drawings, or design plans are based on photos and/or scans you provide, and may not reflect exact measurements or conditions. Any renderings, drawings, or design plans provided through RenoAdvisor, even those marked or identified as “final” plans, are not meant to replace architectural or structural engineering plans, and are not to be used for construction or building. If you decide to move forward with your project, you will have to obtain at your expense additional construction/building plans that meet requirements for your locality. RenoAdvisor does not research local regulations around building setbacks, impervious surfaces, and similar requirements, and consequently, these requirements (even if they could impact the design) are not reflected in any prepared design plans.

Cost of Services

RenoAdvisor is a free service to homeowners and does not cost you any upfront fees to use.

Eligibility to Use RenoAdvisor

In order to use RenoAdvisor, you must be at least eighteen (18) years old or the age of majority in your state, and able to enter into legal contracts; agree to these Service Terms and any other linked terms or conditions that form part of your agreement with us; be located in the U.S.; and not be included on any lists maintained by the U.S. prohibiting transactions with and the export of U.S. products/services to certain entities, people and jurisdictions. We reserve the right to refuse service and change any of these eligibility requirements at any time.

By using RenoAdvisor, you represent and warrant that you meet all of the above requirements and that you won’t use the Services in a way that violates any laws or regulations. By making this representation and warrant, you are making a legally enforceable promise to us.

Relationship with RenoFi

RenoAdvisor is an optional consultation service offered jointly by the RenoFi family of companies, including without limitation Renovation Finance LLC, Renovation Technologies Holdings Inc., and Cottage Technologies, Inc. RenoAdvisor is not a separate company or entity.

Financing options are presented by the RenoFi licensed loan brokers. RenoFi operates as a personal loan and mortgage loan broker in nearly every state. You may use the RenoAdvisor service without using RenoFi’s loan brokering services; and you may use RenoFi’s loan brokering services without using the RenoAdvisor service. Each service is independent and completely voluntary.

You may receive email and other forms of advertising from any of the subsidiaries in the RenoFi family of companies, including for RenoAdvisor, RenoFi’s loan brokering services, from Cottage Technologies, Inc. for its services, and/or other products and services offered by or through the RenoFi family of companies. You can opt-out of email advertising through the unsubscribe link contained in the email footer, and from mail advertising by emailing[email protected].

Account Registration

You may be required to create a login account and/or register with RenoAdvisor in order to access and use certain features of the Services. If you choose to create a login account or register for the Services, you agree to provide and maintain true, accurate, current and complete information about yourself as prompted by the applicable login or registration form/process. Services available through a login account or registration have additional terms and conditions that you will be provided upon account creation or initial registration. Account login and registration data and certain other information about you are governed by the RenoAdvisor Privacy Policy. To use any Services that require a login account or registration, you must meet the Eligibility requirements outlined above.

Mobile Users

The Services includes certain features or components services that are available via a mobile device, including (i) the ability to upload content to the Services via a mobile device, (ii) the ability to browse and access content available through the Services from a mobile device and (iii) the ability to access certain features through an application downloaded and installed on a mobile device (collectively, the “Mobile Services”). To the extent you access the Services through a mobile device, your wireless service carrier's standard charges, data rates and other fees may apply. In addition, downloading, installing or using certain Mobile Services may be prohibited or restricted by your carrier, and not all Mobile Services may work with all carriers or devices.

By using the Mobile Services, your usage of the Mobile Services may be communicated to us. In the event you change or deactivate your mobile telephone number, you agree to promptly update your account information to ensure that your messages are not sent to the person that acquires your old phone number.

By providing RenoAdvisor with your mobile phone number when prompted, you will be asked to agree to RenoAdvisor’s SMS Terms & Conditions to receive from RenoAdvisor SMS, MMS, and Text Messages sent using Regulated Equipment. Your consent is not required to use or otherwise obtain the Services; you may revoke your consent at any time by following the opt-out instructions.

You may download the RenoAdvisor app (the “App”) that operates on certain devices, such as mobile devices, from an “App Store” (such as Apple App Store or Google Play). You are responsible for any data access or wireless or internet charges of your mobile device service provider. RenoAdvisor does not make any representation or warranty that all aspects of the www.renoadvisor.com site are rendered or operable on the RenoAdvisor App, and we do not warrant that the RenoAdvisor App will be compatible with your mobile device. You agree that your functional use of the RenoAdvisor App may be affected by or dependent on your wireless connection and speed or your wireless service provider and the functionality of the RenoAdvisor App could become disabled during times of poor connections or speeds from your wireless or internet service provider.

If you downloaded the RenoAdvisor app (the “App”) from an App Store, the following terms also apply to you: (i) you acknowledge that these Service Terms and the agreement it establishes between you and us is only between you and us and not with the App Store; (ii) RenoAdvisor is solely responsible for the RenoAdvisor App and its content, and for providing any maintenance and support services and not the App Store; (iii) the license granted to you for the RenoAdvisor App is a limited, non-transferable license to use the App on products that you own or control; (iv) RenoAdvisor is solely responsible for addressing any user or third party claims relating to the App including product liability, failure to confirm to applicable law, consumer protection or similar laws, and for any warranties whether express or implied by law to the extent not effectively disclaimed, and not the App Store; (v) RenoAdvisor is solely responsible for investing, defending, settling or discharging any intellectual property infringement claims involving the App.

App Developer contact info for any questions or claims can be directed to: RenoAdvisor, 2093 Philadelphia Pike, #8855, Claymont, DE 19703.

Network Access and Devices

You are responsible for establishing such procedures as you deem appropriate to verify the accuracy of data that you Upload through the Services, and we will have no obligation to verify the accuracy of that data. You are responsible for obtaining the data network access necessary to use the Services. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services. We do not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.

Limitations on the Services & Conditions of Use

User Conduct

You are solely responsible for your use of the Services and all User Content that you Upload, or email or otherwise use via the Services. The following are examples of the kind of content and/or uses that are illegal or prohibited by RenoAdvisor. RenoAdvisor reserves the right to investigate and take appropriate legal action against anyone who, in RenoAdvisor's sole discretion, violates this provision, including without limitation, removing the offending content from the Services, suspending or terminating the accounts of the violators and reporting violators to law enforcement authorities. In particular, you agree to not use the Services to:
(a) email or otherwise upload any content that (i) infringes any intellectual property or other proprietary rights of any party; (ii) you do not have a right to Upload under any law or under contractual or fiduciary relationships; (iii) contains software viruses or other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software, system, hardware or telecommunications equipment; (iv) poses or creates a privacy or security risk to any person; (v) constitutes unsolicited or unauthorized advertising, promotional materials, commercial activities and/or sales, "junk mail," "spam," "chain letters," "pyramid schemes," "contests," "sweepstakes," or any other form of solicitation; (vi) is unlawful, harmful, threatening, abusive, harassing, tortious, excessively violent, defamatory, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful racially, ethnically or otherwise objectionable; or (vii) in the sole judgment of RenoFi, is objectionable or restricts or inhibits any other person from using or enjoying the Services, or which may expose RenoFi or its users to any harm or liability of any kind or type; (b) interfere with or disrupt the Services, or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services; (c) violate any applicable local, state, national or international law, or any regulations having the force of law; (d) impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity; (e) harvest or collect email addresses or other contact information of other users from the Services by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications; (f) advertise or offer to sell or buy any goods or services for any business purpose that is not specifically authorized; (g) further or promote any criminal activity or enterprise or provide instructional information about illegal activities; (h) allow any other person to use your username, password or login credentials in order to access the Services or Upload any User Content; or (i) obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Services.

User Content

With respect to any User Content Uploaded to or through the Services, you represent and warrant that you own all right, title and interest in and to such User Content, including, without limitation, all copyrights and rights of publicity contained therein. By Uploading any User Content you hereby grant and will grant RenoAdvisor and RenoFi a nonexclusive, worldwide, royalty- free, fully paid- up, transferable, sublicensable, perpetual, irrevocable license to copy, display, upload, perform, distribute, store, modify and otherwise use your User Content in connection with the operation of the Services or the promotion, advertising or marketing thereof in any form, medium or technology now known or later developed.

You acknowledge and agree that RenoAdvisor may preserve content and may also disclose User Content if required to do so by law or in the good faith belief that such preservation or disclosure is reasonably necessary to: (a) comply with legal process, applicable laws or government requests; (b) enforce these Service Terms; (c) respond to claims that any User Content violates the rights of third parties; or (d) protect the rights, property, or personal safety of RenoAdvisor, its Users and/or the public. You understand that the technical processing and transmission of the Services, including Users Content, may involve (i) transmissions over various networks and (ii) changes to conform and adapt to technical requirements of connecting networks or devices.

Protected Content, Data Mining, Block Access, and Software

You acknowledge and agree that the Services may contain content or features that are protected by copyright, patent, trademark, trade secret or other proprietary rights and laws (“Protected Content”). You agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute or create derivative works based on the Services or any Protected Content, in whole or in part, except that the foregoing does not apply to your own User Content that you legally upload to the Services. Any use of the Services or the Protected Content other than as specifically authorized herein is strictly prohibited.

In connection with your use of the Services, you will not engage in or use any data mining, robots, scraping or similar data gathering or extraction methods. If you are blocked by RenoFi from accessing the Services (including by blocking your IP address), you agree not to implement any measures to circumvent that blocking (e.g., by masking your IP address or using a proxy IP address). You agree not to copy, modify, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover any source code, sell, assign, sublicense, or otherwise transfer any right in the Software. Any rights not expressly granted herein are reserved by RenoFi.

Electronic Communications & Phone and Text Consent

By using the Services, you consent to receive electronic communications from RenoAdvisor unless you follow applicable opt-out procedures. We will communicate with you by email, text, or by posting notices on or through the Services. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing. The foregoing does not affect your non-waivable rights.

If you use certain features of the Services, you will also be asked to agree to RenoAdvisor’s Consent to Electronic Records and Signatures.

When you provide your telephone number to use the Services, you expressly consent to be contacted by, and receive communications from, RenoAdvisor, RenoFi and/or its affiliated companies or third-party service providers for any and all purposes arising out of or relating to your account or business dealings with RenoAdvisor, at any telephone number or e-mail address you provide. You agree such contact may be made in any way, including, without limitation, SMS messages (including text messages), calls using prerecorded messages or artificial voice, and calls and SMS messages (including text messages) delivered using an automatic telephone dialing system. You certify, warrant, and represent that telephone numbers and/or e-mail addresses you provide are yours and you are permitted to receive communications via the telephone numbers or e-mail addresses you provide. Message and data rates may apply. You have read, understand and agree to the SMS Terms and Conditions.

Special Notice for International Use; Export Controls

Software available in connection with the Services and the transmission of applicable data, if any, is subject to United States export controls. No Software may be downloaded from the Services or otherwise exported or re-exported in violation of U.S. export laws. Downloading or using the Software is at your sole risk. Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Services, including as it concerns online conduct and acceptable content.

Commercial Use

Unless otherwise expressly authorized herein or in the Services, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer or upload for any commercial purposes, any portion of the Services, use of the Services, or access to the Services.

Third Party Material, Applications, and Websites

Under no circumstances will RenoAdvisor be liable in any way for any content or materials of any third parties (including users), including but not limited to, for any errors or omissions in any content, or for any loss or damage of any kind incurred as a result of the use of any such content. You acknowledge that RenoAdvisor does not pre-screen content, but that RenoAdvisor and its designees will have the right (but not the obligation) in their sole discretion to refuse or remove any content that is available via the Services. Without limiting the foregoing, RenoAdvisor and its designees will have the right to remove any content that violates these Service Terms or is deemed by RenoAdvisor, in its sole discretion, to be otherwise objectionable. You agree that you must evaluate, and bear all risks associated with, the use of any content, including any reliance on the accuracy, completeness, or usefulness of such content.

RenoAdvisor may use or recommend the use of certain third party applications to facilitate the RenoAdvisor experience and Services. RenoAdvisor is not affiliated with these applications or companies that publish the applications, nor does it receive any compensation from these applications or companies; the recommendation to use these applications is for convenience and ease of use only. Your use of any third party applications is solely between you and the applicable third party. When you use these third party applications, you are agreeing to their terms and conditions for use and their privacy practices. You should review those terms prior to using the applications.

RenoAdvisor is not responsible for the behavior of these third party applications or companies, nor the privacy, security, or integrity of any third party application or their practices or policies. RenoAdvisor makes no representations or guarantees and assumes no liability of any kind for your use of third party applications.

RenoAdvisor Services may provide links or other access to other sites and resources on the Internet owned and/or operated by third parties. RenoAdvisor has no control over these sites and resources and RenoAdvisor is not responsible for and does not endorse any of these sites and/or resources. RenoAdvisor does not receive any compensation for linking to or when you click on these sites and resources. You acknowledge and agree that RenoAdvisor will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any third party content, events, goods or services available on or through any such site or resource. Any dealings you have with third parties found while using the Services are between you and the third party, and you agree that RenoAdvisor is not responsible or liable for any loss or claim that you may have against any such third party.

If a third party links or refers to www.renadvisori.com, it is not necessarily an indication of an endorsement, authorization, sponsorship, affiliation, joint venture, or partnership by or with us. In most cases, we are not even aware that a third party has linked to or refers to our website.

Errors, Inaccuracies, and Omissions

Occasionally the Services may contain typographical errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information if any information in the Services is inaccurate at any time without prior notice. We undertake no obligation to update, amend, or clarify the Services except as required by law.

Intellectual Property Rights

The Services and all content therein are intellectual property that we own, control and/or license. All applicable intellectual property laws, including, but not limited to, copyright laws, protect our rights in and to the Services. No portion of the Services may be reproduced in any form or by any means, except as provided in these Service Terms.

We are the copyright owner or authorized licensee of all trademarks, service marks, and logos used and displayed on the Services. All trademarks and service marks of RenoAdvisor, RenoFi, or our affiliates, that may be referred to in the Services are the property of RenoFi, or one of our affiliates. Other parties' trademarks and service marks that may be referred to in the Services are the property of their respective owners. Nothing in the Services should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of RenoAdvisor’s RenoFi's, or its affiliates', trademarks, service marks, or copyrights without RenoFi’s prior written permission. RenoFi aggressively enforces its intellectual property rights. Neither the name of RenoAdvisor, RenoFi, its affiliates, nor any of RenoFi’s other trademarks, service marks, or copyrighted materials may be used in any way, including in any advertising, hyperlink, publicity, or promotional materials of any kind, whether relating to the Services or otherwise, without our prior written permission, except that a third party website that desires to link to the Services may use the name "RenoAdvisor” in or as part of that link.

Proprietary & Feedback Rights

If you submit photos, material and information (including your personal information and the personal information of others) to RenoAdvisor in the course of receiving Services, or which RenoAdvisor otherwise retrieves or accesses at your direction or with your permission (collectively, your “Content”), you shall have all right, title and interest in the Content but you understand that RenoAdvisor may retain a copy of the Content on its system. You grant RenoAdvisor and RenoFi a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the Content, and all iterations thereof, in our discretion and as we see fit.

You grant us permission to use or disclose your Content (including any personal information) as necessary to provide RenoAdvisor Services to you and/or as otherwise permitted by these Service Terms and Privacy Policy.

We may ask you to provide suggestions, comments, input or other feedback (collectively, “Feedback”) regarding RenoAdvisor. If you provide any Feedback, you grant RenoAdvisor and RenoFi a perpetual, irrevocable, royalty-free, non-exclusive, worldwide, sublicensable, and transferable license to use, reproduce, publicly display, distribute, modify, and publicly perform the Feedback in our discretion and as we see fit. RenoAdvisor may use any Feedback to improve RenoAdvisor or develop new products, features and/or services. You understand that you will not receive any compensation or attribution for your Feedback. Any Feedback you choose to provide is entirely voluntary.

Indemnity and Release

You agree to release, indemnify and hold RenoAdvisor, RenoFi and its affiliates and their officers, employees, directors and agents (collectively, “Indemnitees”) harmless from any and all losses, damages, expenses, including reasonable attorneys' fees, rights, claims, actions of any kind and injuries (including death) arising out of or relating to: (a) your use of (or inability to use) the Services, any Content or User Content, (b) your connection (or inability to connect) to the Services, (c) your violation of these Service Terms or any other contract or agreement between you and us, (d) your violation of any rights of another, and/or (e) your negligence, gross negligence and/or willful misconduct. Notwithstanding the foregoing, you will have no obligation to indemnify or hold harmless any Indemnitee from or against any liability, losses, damages or expenses incurred as a result of any action or inaction of such Indemnitee. If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that if known by him or her would have materially affected his or her settlement with the debtor or released party." If you are a resident of another jurisdiction, you waive any comparable statute or doctrine.

RenoFi reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate with our defense of these claims. You agree not to settle any matter without the prior written consent of RenoFi. RenoFi will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

Disclaimer of Warranties

YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. RENOADVISOR AND RENOFI EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

RENOADVISOR AND RENOFI MAKE NO WARRANTY THAT (A) THE SERVICES WILL MEET YOUR REQUIREMENTS, (B) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (C) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE, COMPLETE, USEFUL, OR RELIABLE, OR (D) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICES WILL MEET YOUR EXPECTATIONS.

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT RENOADVISOR AND RENOFI WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY DAMAGES FOR LOSS OF PROFITS INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF RENOADVISOR OR RENOFI HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, RESULTING FROM: (A) THE USE OR THE INABILITY TO USE THE SERVICES; (B) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE SERVICES; (C) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (D) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR WITH RESPECT TO THE SERVICES; OR (E) ANY OTHER MATTER RELATING TO THE SERVICES. IN NO EVENT WILL RENOFI'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES OR CAUSES OF ACTION EXCEED THE AMOUNT YOU HAVE PAID RENOFI IN THE LAST SIX (6) MONTHS, OR, IF GREATER, ONE HUNDRED DOLLARS ($100).

SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OR EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE LIMITATIONS SET FORTH ABOVE MAY NOT APPLY TO YOU OR BE ENFORCEABLE WITH RESPECT TO YOU. IN THOSE JURISDICTIONS, OUR LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE OR WITH THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USE OF THE SERVICE.

THE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS SET FORTH ABOVE WILL APPLY EVEN IF ANY REMEDY OR WARRANTY HAS FAILED OF ITS ESSENTIAL PURPOSE.

IF YOU ARE A USER FROM NEW JERSEY, THE FOREGOING SECTIONS TITLED "DISCLAIMER OF WARRANTIES" AND "LIMITATION OF LIABILITY" ARE INTENDED TO BE ONLY AS BROAD AS IS PERMITTED UNDER THE LAWS OF THE STATE OF NEW JERSEY. IF ANY PORTION OF THESE SECTIONS IS HELD TO BE INVALID UNDER THE LAWS OF THE STATE OF NEW JERSEY, THE INVALIDITY OF SUCH PORTION SHALL NOT AFFECT THE VALIDITY OF THE REMAINING PORTIONS OF THE APPLICABLE SECTIONS.

Dispute Resolution By Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY AS IT AFFECTS YOUR RIGHTS

In this Dispute Resolution by Binding Arbitration, the terms “RenoAdvisor”, “RenoFi”, “we”, “us”, and “our” refer to the RenoFi family of companies, including without limitation Renovation Finance LLC, Renovation Technologies Holdings Inc., and Cottage Technologies, Inc. that are collectively providing the RenoAdvisor Services. The terms “you” and “your” refer to you as a User of the Services. A “User” is anyone who accesses, browses, crawls, scrapes or in any way uses any of the Services, including homeowners, contractors and other users of the Services.

a. Agreement to Arbitrate

This Dispute Resolution by Binding Arbitration is referred to herein and in RenoAdvisor’s Service Terms as the Arbitration Agreement (“Arbitration Agreement”). You agree that any and all disputes or claims these have arisen or may arise between you and RenoAdvisor or RenoFi, whether arising out of or relating to the Service Terms (including any alleged breach thereof), the Services, any advertising, any aspect of the relationship or transactions between us, shall be resolved exclusively through final and binding arbitration, rather than a court, in accordance with the terms of this Arbitration Agreement, except that you may assert individual claims in small claims court, if your claims qualify. Further, this Arbitration Agreement does not preclude you from bringing issues to the attention of federal, state, or local agencies, and such agencies can, if the law allows, seek relief against us on your behalf. You agree that, by entering into this Arbitration Agreement, you and RenoFi are each waiving the right to a trial by jury or to participate in a class action. Your rights will be determined by a neutral arbitrator, not a judge or jury. The Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement.

b. Prohibition of Class and Representative Actions and Non-Individualized Relief

YOU AND RENOFI AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both you and RenoFi agree otherwise, the arbitrator may not consolidate or join more than one person’s or party’s claims and may not otherwise preside over any form of a consolidated, representative, or class proceeding. Also, the arbitrator may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that party’s individual claim(s), except that you may pursue a claim for and the arbitrator may award public injunctive relief under applicable law to the extent required for the enforceability of this provision.

c. Pre-Arbitration Dispute Resolution

RenoFi is always interested in resolving disputes amicably and efficiently, and most customer concerns can be resolved quickly and to the customer’s satisfaction by emailing customer support at [email protected]. If such efforts prove unsuccessful, a party who intends to seek arbitration must first send to the other, by certified mail, a written Notice of Dispute (“Notice”). The Notice to RenoFi should be sent to 2093 Philadelphia Pike, #8855, Claymont, DE 19703 (“Notice Address”). The Notice must (i) describe the nature and basis of the claim or dispute and (ii) set forth the specific relief sought. If RenoFi and you do not resolve the claim within sixty (60) calendar days after the Notice is received, you or RenoFi may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by RenoFi or you shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which you or RenoFi is entitled.

d. Arbitration Procedures

Arbitration will be conducted by a neutral arbitrator in accordance with the American Arbitration Association’s (“AAA”) rules and procedures, including the AAA’s Consumer Arbitration Rules ( collectively, the “AAA Rules”), as modified by this Arbitration Agreement. For information on the AAA, please visit its website, https://www.adr.org. Information about the AAA Rules and fees for consumer disputes can be found in the Consumer Arbitration Rules section on https://www.adr.org/Rules. If there is any inconsistency between any term of the AAA Rules and any term of this Arbitration Agreement, the applicable terms of this Arbitration Agreement will control unless the arbitrator determines that the application of the inconsistent Arbitration Agreement terms would not result in a fundamentally fair arbitration. The arbitrator must also follow the provisions of the Service Terms as a court would. All issues are for the arbitrator to decide, including, but not limited to, issues relating to the scope, enforceability, and arbitrability of this Arbitration Agreement. Although arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings, the arbitrator can award the same damages and relief on an individual basis that a court can award to an individual under the Service Terms and applicable law. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.

Unless RenoFi and you agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If your claim is for $10,000 or less, RenoFi agrees that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If your claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based.

e. Costs of Arbitration

Payment of all filing, administration, and arbitrator fees (collectively, the “Arbitration Fees”) will be governed by the AAA Rules, unless otherwise provided in this Arbitration Agreement. If the value of the relief sought is $75,000 or less, at your request, RenoFi will pay all Arbitration Fees. If the value of relief sought is more than $75,000 and you are able to demonstrate to the arbitrator that you are economically unable to pay your portion of the Arbitration Fees or if the arbitrator otherwise determines for any reason that you should not be required to pay your portion of the Arbitration Fees, RenoFi will pay your portion of such fees. In addition, if you demonstrate to the arbitrator that the costs of arbitration will be prohibitive as compared to the costs of litigation, RenoFi will pay as much of the Arbitration Fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive. Any payment of attorneys’ fees will be governed by the AAA Rules.

f. Confidentiality

All aspects of the arbitration proceeding, and any ruling, decision, or award by the arbitrator, will be strictly confidential for the benefit of all parties.

g. Severability

If a court or the arbitrator decides that any term or provision of this Arbitration Agreement (other than the subsection b. titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” above) is invalid or unenforceable, the parties agree to replace such term or provision with a term or provision that is valid and enforceable and that comes closest to expressing the intention of the invalid or unenforceable term or provision, and this Arbitration Agreement shall be enforceable as so modified. If a court or the arbitrator decides that any of the provisions of subsection b. above titled “Prohibition of Class and Representative Actions and Non-Individualized Relief” are invalid or unenforceable, then the entirety of this Arbitration Agreement shall be null and void, unless such provisions are deemed to be invalid or unenforceable solely with respect to claims for public injunctive relief. The remainder of the Arbitration Agreement will continue to apply.

h. Changes to Arbitration Agreement

RenoFi agrees that if it makes any change to this Arbitration Agreement (other than a change to the Notice Address) while you are a user of the Services, you may reject any such change by sending RenoFi written notice within thirty (30) calendar days of the change to the Notice Address provided above. By rejecting any change, you are agreeing that you will arbitrate any dispute between us in accordance with the language of this Arbitration Agreement as of the date you first accepted this Arbitration Agreement.

Termination of Access

RenoAdvisor, in its sole discretion, may suspend or terminate your use of the Services, for any reason, including, without limitation, if RenoAdvisor believes that you have violated or acted inconsistently with the letter or spirit of these Service Terms. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Services, may be referred to appropriate law enforcement authorities. RenoAdvisor may also in its sole discretion and at any time discontinue providing the Services, or any part thereof, with or without notice. You agree that any termination of your access to the Services under any provision of these Service Terms may be effected without prior notice, and acknowledge and agree that RenoAdvisor may immediately bar any further access to the Services. Further, you agree that RenoAdvisor will not be liable to you or any third party for any termination of your access to the Services.

General

Entire Agreement

These Service Terms constitute the entire agreement between you and RenoFi and govern your use of the Services, superseding any prior agreements between you and RenoFi with respect to the Services.

Governing Law

You agree that all matters relating to your access to, or use of, the Services, as well as any claims that either party may have against the other, will be governed by the laws of the Commonwealth of Pennsylvania without regard to its conflict of law provisions. Subject to the Arbitration Agreement, you and RenoFi agree and hereby submit to the exclusive personal jurisdiction and venue of the state and federal courts located within Philadelphia, Pennsylvania, with respect to such matters.

Additional Remedies

You acknowledge that your conduct that is inconsistent with these Service Terms may cause RenoFi irreparable damage for which remedies other than monetary relief may be inadequate. In such instances, you agree that we may seek injunctive or other equitable relief seeking to restrain such conduct without the necessity of proving actual harm or posting a bond.

Waiver of Rights

The failure of RenoFi to exercise or enforce any right or provision of these Service Terms will not constitute a waiver of such right or provision.

Local Laws

The Services are intended for use in the United States only. RenoFi makes no representation that the Services are appropriate or available for use in jurisdictions outside the United States. Access to the Services from jurisdictions where such access is illegal is prohibited. If you choose to access the Services from other jurisdictions, you do so at your own initiative and are responsible for compliance with applicable local laws.

Severability

If any provision of these Service Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavor to give effect to the parties' intentions as reflected in the provision, and the other provisions of these Service Terms remain in full force and effect.

Assignment

You may not assign these Service Terms without the prior written consent of RenoFi, but RenoFi may assign or transfer these Service Terms, in whole or in part, without restriction.

Titles & Headings

The section titles in these Service Terms are for convenience only and have no legal or contractual effect. Notices to you may be made via either email or regular mail.

Notice for California Users

Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210. You may contact us via email at [email protected], by mail at 2093 Philadelphia Pike, #8855, Claymont, DE 19703 or via phone at 1 (855) RENOFI-1 (1-855-736-6341).

Questions? Concerns?

Please contact us via email at [email protected], mail at 2093 Philadelphia Pike, #8855, Claymont, DE 19703 or via phone at 1 (855) RENOFI-1 (1-855-736-6341) to report any violations of these Service Terms or to pose any questions regarding these Service Terms or the Service.